1. Introduction
Jain Financial Solutions ("JFS", "we", "us") provides personal, property-backed and MSME loans to individuals and small businesses in Rajasthan. This Privacy Policy explains what personal information we collect through this website and through our branches, how we use it, and the choices you have.
By using this website or submitting an enquiry or application, you agree to the practices described here. If you do not agree, please do not submit your information through the website.
2. Information we collect
We collect only what we need to respond to you and assess a loan request:
- Details you give us on our forms — your name, mobile number, email address (where provided), loan type, loan amount, monthly income, employment type, nearest branch and any message you write.
- Details you give us directly — when you call, message us on WhatsApp, or visit a branch, we may record the details you share in order to follow up.
- Technical information — basic data your browser sends automatically, such as device type, browser and pages visited, which helps us keep the site working properly.
We may later ask for identity, address, income and business documents when you proceed with a loan application. Those documents are collected at that stage, not through the website enquiry forms.
3. How we use your information
- To contact you about your enquiry or application, usually by phone or WhatsApp.
- To assess your eligibility and suggest suitable loan products.
- To process, manage and service a loan if you proceed.
- To comply with applicable laws, regulations and lawful requests from authorities.
- To improve our website and services, and to prevent fraud or misuse.
We do not sell your personal information.
4. Sharing your information
We share personal information only where necessary and only with:
- Lending and funding partners involved in assessing or funding your loan.
- Service providers who help us operate, such as verification, collections, communication and technology providers, who are expected to protect your information and use it only for our purposes.
- Credit information companies and regulators, where required by law or regulation.
- Authorities when we are legally required to disclose information.
5. How long we keep it
We keep personal information only for as long as needed for the purposes above, including to meet legal, accounting and regulatory record-keeping requirements. Enquiries that do not lead to a loan are retained for a limited period and then deleted or anonymised.
6. Security
We use reasonable organisational and technical safeguards to protect your information against unauthorised access, loss or misuse. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. Please never share OTPs, passwords or card details with anyone claiming to represent us.
7. Your choices and rights
Subject to applicable law, you may ask us to:
- tell you what personal information we hold about you;
- correct information that is inaccurate or incomplete;
- delete your information, where we are not required to retain it; and
- stop contacting you about marketing, or withdraw a consent you have given.
To make a request, contact us using the details in section 11. We may need to verify your identity before acting on it.
8. Cookies and third-party services
This website may use basic cookies or similar technologies to function and to understand how it is used. It also loads content from third parties, including Google Fonts, Google Maps (on the Contact page) and a WhatsApp chat link. These providers may collect technical data under their own privacy policies, which we do not control. You can limit cookies through your browser settings.
9. Children
Our services are intended for adults. We do not knowingly collect personal information from anyone under 18 through this website.
10. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it was last revised. Continued use of the website after a change means you accept the updated policy.
11. Contact us
For questions, requests or complaints about how we handle your personal information, please contact:
See also our Terms & Conditions.